We want you to feel confident in your purchase.

If something isn’t quite right, we’re here to help.

NEW ZEALAND ORDERS 

Exchanges

You can request an exchange within 14 days of receiving your order if:

• The item is damaged
• You need a different size
• You would like to exchange for a different item

Items must be:

• Unworn and unused
• In original condition with tags attached

Once your exchange is approved, we will provide you with a pre-paid return shipping label.

You have two options:

1. Return the original item and wait for us to receive it before we send the replacement
2. Purchase your replacement item immediately, and we will refund the original item once it is returned and approved

Refunds

We only offer refunds if an item arrives damaged or defective.

If this occurs, please contact us within 14 days of delivery, and we will arrange a replacement or refund.

Refunds will be issued to your original payment method once the item has been received and approved.
Please allow up to 7 business days for the refund to appear in your account after confirmation.

AUSTRALIA ORDERS

Exchanges

We accept exchange requests within 14 days of delivery for:

• Size changes
• Alternative items

Items must be:

• Unworn and unused
• In original condition with tags attached

For Australian orders:

• Customers are responsible for the cost of returning items to us
• We will cover the cost of shipping your replacement item back to you

Refunds

Refunds are only offered for items that arrive damaged or defective.

If your item is faulty, please contact us within 14 days of delivery, and we will arrange a replacement or refund at no additional cost.

Refunds (if approved) will be issued to your original payment method once the item has been received and inspected.

 

HOW TO REQUEST A RETURN OR EXCHANGE

To initiate a return or exchange, please email:

support@hensontennis.com

Include:

• Your order number
• The item(s) you wish to return or exchange
• The reason for your request

 

We will guide you through the next steps.

 

RETURN ADDRESS

Henson Tennis
PO Box 308072
Manly, Whangaparaoa
Auckland 0930
New Zealand

 

IMPORTANT INFORMATION

• Original shipping costs are non-refundable
• We recommend checking our size guide carefully before ordering, especially for international customers
• Please ensure items are securely packaged to prevent damage during return transit

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